FREQUENTLY ASKED QUESTIONS


When do you need a deposit?

The Fence Connection requires a deposit upon signing.


What type of lumber is used?

The Fence Connection uses only the best quality pressure treated lumber (ACQ - arsenic-free). We also install cedar as requested by our customers (cost will vary).


How deep are the post holes?

The holes are dug to a depth of 3 to 3½ feet deep depending on soil conditions (rocks, bricks, etc). This prevents any lifting of your posts.


How are the posts set?

Cement is shovelled in 4" from the top of the hole then covered with soil. This will prevent exposure of the concrete to natural elements such as frost.


What happens with the excess dirt?

We remove all excess dirt and leave every site free of any debris and materials, leaving you to enjoy your new fence, deck and/or gate.


What is used for framing and boarding?

3" triple galvanized gun nails are used for framing. 2" ring shank triple galvanized gun nails are used for boarding. Screws are available upon request (cost will vary).


What options do you offer for gates?

Quotes are based on standard gates or the same style as your fence. We use only heavy-duty hinges and latches. We hang gates on 6 x 6 posts which will restrict sagging. Custom-built gates are available by request (cost will vary).


Does my quote include post caps?

Yes! Every post will be capped 2" above the highest panel.


Am I responsible for the surveying of my property and contacting utilities?

Our qualified staff will take care of property surveying and calling utility companies if necessary.


Does my fence and/or deck need to be treated?

We recommend staining of all finished wood (for both cedar and pressure-treated builds) within the first week of completion to help prevent warping and cracking. Although it isn't necessary, it will extend the life of your fence, deck or gate.


If you have any other questions, please feel free to contact us by phone or text at 905-630-0877 or by email at sales@thefenceconnection.ca. We take pride in our work and customer satisfaction is top priority.

ALL WORKMANSHIP IS BACKED BY OUR EXCLUSIVE 3 YEAR WARRANTY!

 

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